Job Description

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• Management of technical support team, day-to-day organization, operations and projects coordination, activity planning and supervision
• IT Budget preparation and follow-up in collaboration with local (CEO, CFO) and regional CIO stakeholder
• Monitoring and ensuring security and enforce group standards of all technologies (including, but limited to, web sites, LAN, WAN, Computers) and perimeters
• Management of Networks (local and wide area), Servers, Storage, Backup, Telephony platform and Desktop systems (hardware, software and maintenance)
• Management and follow-up of all IT projects (infrastructures, security, ) including specification, documentation, development, quality insurance, deployment, maintenance, support and relationship with providers
• Conducting user training and induction on security, computer and applications, mobile devices, and telephony
• Day-to-day operational maintenance and support services , fault reporting/fixing, moves and changes
• Ensure and manage Service Level Agreements (SLAs) definition, compliancy and evolution according to business and users needs
• Day to Day and monthly reporting to local management and regional management. Ensures continuous and appropriate level of information to management and key stakeholders
• Coordinating and managing external provider and contracts (support, development)
• 24x7 on call for any case of problems and critical support
• Contribute to the definition and improvement of processes, strategy and solutions

http://jobsearch.naukri.com/job-listings-Senior-Manager-IT-Infrastructure-at-AXA-Assistance-AXA-Assistance-India-Private-Limited-Delhi-5-to-10-years-260614000762?xz=1_0_62&xo=&xp=20&xid=140446701685056700&qjt=&qp=it+software&id=&f=-260614000762

AXA Assistance India Private Limited

• Experience in managing multi-sites environment is mandatory

Company Profile

AXA Assistance India Private Limited
http://www.axa-assistance.in/bassline.php?p=1501

As a global emergency response specialist and a wholly-owned subsidiary of the AXA Group, AXA Assistance operates through 4 Business Lines spanning the full range of skills offered by the company: Vehicle, Travel, Health and Home. Combined with its international presence and strong regional roots, this agile, responsive structure allows AXA Assistance to develop and grow in tune with the expectations of its customers. Historically dedicated to vehicle assistance and medical support in an emergency context, AXA Assistance is now diversifying its expertise to meet your daily service requirements.

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For more information: http://www.axa-assistance.in/bassline.php?p=1501